Just as there are best practices in infection prevention, the same holds true for change management, which according to Harvard Business School, “drives the successful adoption and usage of change” within a business. Without it, transitions can be “rocky and expensive” and, ultimately, lead to failure.2 In fact, as hospitals and health systems, especially large and growing IDNs, continue to evolve and adapt to new caregiving models, many are already using process improvement and change management tools and methodologies to transform their organizations.
If you Google “change management,” you’ll find a litany of models to choose from. In one article, the Kotter Change Management Model, the McKinsey 7-S Change Model, and the Prosci ADKAR® Change Management Model come up as among those considered most effective in the healthcare setting.3
If your organization is already using one of these or another change management model, your best bet is to use the same. This way, physicians and staff, some of whom may wind up on your team, will already be familiar with the model’s change management concepts. And while their structures and approach may vary, most all change management models involve key principles or concepts that are essential to successfully driving shared accountability among team members.
Take, for example, the five sequential building blocks to the ADKAR® model. Here are some ideas for how you can put these building blocks to work in infection prevention: