In light of COVID-19, health systems are eager to assure patients that they can—and should—continue to safely seek care in acute settings. COVID-19 has demanded significant clinical and operational resources, leading to canceled or deferred elective surgeries. Like leaders at many healthcare organizations, executives at Renton, Washington-based Providence were concerned that if they didn’t take significant action, patients may move out surgeries for months—or perhaps indefinitely—which could have a negative impact on the health of the patient. They were at a crossroads:
- Do they continue to operate as is and hope that patients feel comfortable enough to return for important care?
- Or should they address the issue head-on and seize an opportunity to improve the patient experience?
This paper will explore how Providence partnered with Medline to regain patient trust and engage patients through the development of a pre-surgical bundle program.
Download the white paper, produced by Modern Healthcare Custom Media, to discover how your system can bolster patient engagement in even the most trying of times.