Be the preferred choice for care

Inspire loyalty at every step in the patient journey.

Be the preferred choice for care

Inspire loyalty at every step in the patient journey.

Grow trust and revenue with 3 key strategies

Patient loyalty can add millions of dollars to your balance sheet, but it’s never been harder to earn. Healthcare consumers today have more provider and care options than ever before. And higher out-of-pocket costs have them shopping around. But low prices don’t lead to long-term relationships. What does:

  • Care engagement
  • Exceptional experiences
  • Reputation management

Our loyalty strategies help you create deeper connections and a healthy bottom line.

Icon of 3 people with dollar sign above them

Average lifetime value of an individual healthcare consumer1

Empower patients to take an active role in their own care

Involving patients, and families, in their care helps ensure they get the most benefit from the healthcare services you provide—which can improve quality and outcomes, satisfaction rates and costs. Help patients help themselves with everything from at-home care kits to educational materials.

Illustration of grey invoice with blue dollar sign and white percent sign in blue magnifying glass to show saving money

At-Home Care Kits

Help patients prepare for and recover from surgery with kits pre-packaged with products and instructions for skin cleansing and incision care.

Learn more

Illustration of blue and grey boxes going into one large blue box representing product standardization

Managed Care OTC Benefits Solution

Trusted products, end-to-end management, personal service. We deliver an OTC benefit program tailored to your members’ needs—and yours.

Find out how

Illustration of open grey box with dollar sign in a blue gear representing higher tier GPO pricing

Patient Education

Give your patients and their families the knowledge to participate in health decisions and care plans with patient education guides and videos.

Explore resources

CASE STUDY

Turning a pre-op bundle into a reassuring patient experience

COVID-19 created a crisis of public health and patient trust. Explore how Providence partnered with us to engage patients and regain their trust through the development of a pre-surgical bundle that includes a “safety kit.”

Read now

Make sure patients have the experience they want and expect

With the shift to value-based payments, reimbursements are increasingly tied to satisfaction. As a result, many healthcare leaders are prioritizing the care experience. From driving culture change to creating inviting spaces, we help you and your team deliver exceptional experiences for every person, every time.

Illustration of a computer with bar graph on the screen representing customized product data reporting

Medline Institute Executive Programs

Transform your culture with practical insights from care experience experts.

Get started

Blue and grey illustration of purchase order with dollar sign and invoice with equal sign and dollar sign

Products for Exceptional Experiences

Our thoughtfully designed products emphasize safety,
well-being and rest.

Explore

Illustration of tiny grey ones and zeroes with three big blue bars in a blue magnifying glass

CarePacs™ Personal Care Kits

Exceed expectations with kits pre-packaged with items for quiet and comfort.

Learn more

Illustration of three grey tubes of lotion with a blue pie chart behind them

Interior Design and Furnishings

From design plan to fully furnished, we help you create home-like spaces.

See how

CASE STUDY

Silencing a common patient complaint: hospital noise

Loudspeaker systems, monitor alarms, squeaky carts. Hospital noise is one of the worst-scoring areas on patient experience surveys, and hospitals are looking for creative ways to lower noise levels. Find out how Dignity Health collaborated with us on “Quiet Kits” to help patients tune out unwanted sounds.

Read now

Go from one of many to top of mind for care in your community

How do people choose their healthcare provider? Ratings and referrals. We have creative ways to help you stand out, build your reputation and achieve new levels of growth.

Illustration of blue bins on blue shelves, with one large bin and orange barcode reader highlighted in light blue circle

Brand Identity and Marketing Consulting

Leverage our team of experts to build your unique brand with impactful positioning, tagline, logo and packaging.

Request information

Circular illustration of arrows connecting grey box and blue barcode reader to bar graph to blue checklist and small box

Branded Products

Set your organization apart with products and kits customized with your logo, brand colors and design elements.

Learn more

Blue, orange and white illustration of mobile phone with numbers on the screen to show supply purchase

Branded Storefronts

Use our marketing, distribution and eCommerce capabilities to create a customized customer experience online, in-store and home delivery.

Request information

How can we help you be the preferred choice for care?

Learn how our loyalty strategies can help you deepen connections with patients, residents and your community. Complete this form and a Medline Representative will contact you soon.

Take a look at our broader approach

We bridge supply chain and clinical expertise to optimize healthcare operating performance. Together, we tackle your top priorities in four key areas, helping you problem solve difficult challenges and achieve your long-term goals.

Start here
Image of how we make healthcare run better: improve care, be preferred choice, work efficiently, reduce supply spending

References:

  1. Wynne, B. The real reason loyalty lacks in healthcare. Becker’s Hospital Review. May 2, 2018. Available at: https://www.beckershospitalreview.com/care-coordination/the-real-reason-loyalty-lacks-in-healthcare.html. Accessed July 13, 2021.