Working side by side to help your members.

Business is becoming increasingly unpredictable. The pressure to satisfy competing priorities has intensified. How do you continue to improve clinical outcomes and drive member satisfaction while cutting costs? How can you help your case managers stay engaged?

Now more than ever you need a high-value partner who understands your challenges and has the power to help solve them. From our portfolio of 350,000 medical supplies used across the healthcare continuum, to educational resources for case managers and members, our experts work side-by-side to build the solutions to meet your goals.

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SPOTLIGHT

Nocturia: How to Manage Nighttime Incontinence

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Make Care More Personal.

The pressure is on to build member loyalty. And increase HEDIS scores. We offer customizable programs to enrich members’ experiences —from lactation support and samples of continence management products, to concierge-style service for scheduling doctor visits. Plus, through our online learning hub Medline University, members can access helpful guides on managing common conditions.

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Customizable Programs

Motivate Case Managers with the Right Resources.

Case managers are at the heart of member satisfaction. Their work demands a lot of commitment and responsibility. We offer resources that help make their job easier, more efficient and more rewarding.

Continence Management: Help members manage incontinence with dignity and confidence, while informing staff and keeping them engaged. It includes sizing tools, staff educational posters, a product selection guide and patient education materials.

Incontinence Assessment Tool: Our easy online tool helps case managers select the right products to address each member’s precise needs and reduce utilization. It can also send members a free sample to ensure fit and satisfaction.

SmartCare PERSPlus: Connect members with a concierge-like service 24/7 for help scheduling appointments, reconciling medication or addressing any social issues that come up. This gives case managers more time for direct care, especially to those with more challenging medical conditions.

Achieve More with Less.

The more you save on administrative expenses, the more you have for member care and plan growth. Our solutions streamline processes, control costs and improve clinical and financial results.

Formulary Management: You know what you’re spending on products, but do you know what you should be spending? Our experts analyze your spend/usage trends, find savings opportunities and recommend the right product mix for high-quality, cost-efficient care.

Utilization Review: Increase visibility and control.  With our utilization oversight system, you’ll uncover product usage trends and prevent overspending.

Seamless Implementation: We ensure a smooth conversion process. From communications, ordering tools, coverage criteria, reporting and training, we take care of everything and do it to your exact specifications.

Quality Products for Virtually Every Healthcare Need.

The products your members use are important to their clinical outcomes and quality of life.  As a manufacturer, distributor and provider, we offer 350,000 medical supplies trusted by doctors and nurses in hospitals, skilled nursing facilities, home health agencies and more. We know first-hand what your members want, and what your case managers need to provide the best care.

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In-Service Training: Case managers will learn exactly when and how to use our high quality, clinically based products. Our experts will walk through best practices that standardize processes, reduce variance and increase positive outcomes.

Clinical Resources and Support: Our clinical services team will arm your staff with the tools and support to deliver world-class care. And, be available for continued guidance whenever you need it.

Our Experience

Featured Product Categories

Medline-manufactured products are preferred in more than a dozen medical categories. Our robust product portfolio includes durable medical equipment, diabetes management, breast pumps and more. Plus we offer thousands of trusted national brands. Explore our top categories below or view full catalog.

Incontinence

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Urology

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Wound Care

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Ostomy

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MEDICARE DMEPOS SUPPLIER STANDARDS can be found here.

Explore how we serve all points of post-acute care