Co-create exceptional care experiences.
Seats are limited. Reserve yours today.
Explore our programs.
Our immersive programs are led by Diane S. Hopkins, nationally known patient experience and innovation leader, health system strategy executive and author of the book, Unleashing the Chief Moment Officers.
Patient Experience Leadership and Coaching Certification
Creating Masterpiece Moments: Become the internal catalyst for an exceptional experience culture
Attendees earn 15.0 contact hours
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Meet Diane S. Hopkins.
Executive Director and Lead Faculty
Diane is a nationally known patient experience and innovation leader, health system strategy executive, and author of the book, Unleashing the Chief Moment Officers. A certified Experience Economy Expert, Diane was one of the first Chief Experience and Innovation Officers in the US health industry. She is a frequent content expert and speaker at industry forums, and a regular contributor to the Association for Patient Experience and Cleveland Clinic Empathy and Innovation Conference.
“This program is nowhere else in the country. I’d like to send all my new people here.”
Vice President Patient Care Services
“I came back inspired and with a real plan.
Patient Relations Specialist
Mt. Carmel Health System
“Truly a masterpiece! Tremendously valuable, inspiring and user-friendly.”
Asst. Patient Services Manager
Yale New Haven Hospital