Enteral Pump Return Form

To initiate the return process, please complete the form.

Medline will issue shipping tags within 5 business days.  For rental or lease pumps, replacement pumps are not automatically issued.  Please contact your Medline Sales Representative or Customer Service at 1.800.MEDLINE (633-5463) to order replacement lease or rental pump(s).

EFFECTIVE 6/1/2019, THE OUT OF WARRANTY REPAIR FEE WILL BE $150.00 PER PUMP. In cases of excess damage that will cost more than $150 to repair, a quote will be presented to the customer for approval before repairs begin.

For customer owned pumps, if they’re covered under warranty, there are no repair charges. Pumps found to have damage caused by misuse, abuse or neglect are subject to repair charges even if within warranty.  Medline will send shipping tags to return your owned pump to our repair center and then ship your pump back once the repairs have been completed.

The enteral pumps listed below are eligible for return through Medline.

Compat Feeding Pumps
DOY199235L
DOY199235RNT
DOY199235
EntraFloH2O Feeding Pumps
ENT199255L
ENT199255RNT
ENT199255
Compat DualFlo Feeding Pumps
DOY199255L
DOY199255RNT
DOY199255
EntraFlo Feeding Pumps
ENT199235L
ENT199235RNT
ENT199235
Sentinel Feeding Pumps
OST1000L
OST1000RNT
OST1000

Reasons to return your pump:

  1. The pump is malfunctioning (outside the minor problems outlined in the Troubleshooting Guide)
  2. The pump is no longer needed
  3. Re-branding pump to EntraFlo – Cost of $150 per unit

If there are any questions, please contact: 

Email: Phone:
EnteralPumpReturns@medline.com 1-800-Medline