Enteral Pump Return Form
To initiate the return process, please complete the form.
Medline will issue shipping tags within 5 business days. For rental or lease pumps, replacement pumps are not automatically issued. Please contact your Medline Sales Representative or Customer Service at 1.800.MEDLINE (633-5463) to order replacement lease or rental pump(s).
EFFECTIVE 6/1/2019, THE OUT OF WARRANTY REPAIR FEE WILL BE $150.00 PER PUMP. In cases of excess damage that will cost more than $150 to repair, a quote will be presented to the customer for approval before repairs begin.
For customer owned pumps, if they’re covered under warranty, there are no repair charges. Pumps found to have damage caused by misuse, abuse or neglect are subject to repair charges even if within warranty. Medline will send shipping tags to return your owned pump to our repair center and then ship your pump back once the repairs have been completed.
The enteral pumps listed below are eligible for return through Medline.