Institute for
Healthcare
Excellence

Programs are limited, register now!

Cultivating transformational leadership.

The Medline Institute for Healthcare Excellence is dedicated to transforming every aspect of the healthcare experience. We provide training and coaching for and with visionary healthcare leaders committed to empowering all areas of their organization to exceed the expectations and imaginations of those who count on them for care.

Exclusive, interactive programs are offered at our Chicago-area headquarters for teams that want to:

Stay at the forefront of patient experience
Develop patient-centered family engagement strategies
Elevate patient safety programs
Develop new internal coaching competencies
Become leaders in supply chain strategy
Build a more innovative and high performing culture

All of our programs are grounded in practical, real-life applications and offer strategies and tools that can be used immediately.

Explore our programs.

View full program descriptions and register for upcoming programs that cover a variety of topics.
Medline Prime Vendor customers enter promo code MedlinePrimeVendor during registration.

How to Transform Your Culture for Exceptional Experiences, Engagement and Performance

A Medline Patient Experience Leadership Certificate Program

15 CEUs

Instructor: Kristin Baird MHA, BSN, RN

Dates: March 17-19, 2020

Full description and registration >

The Safe and Sound™ Family Engagement Program: Tangible Tools for Patient Centered Care

10 CEUs

Instructors: Karen Curtiss, BCPA | Mary Foley, RN Ph.D.

Dates: April 14-15, 2020

Full description and registration >

Building a More Innovative Problem-Solving Culture

Instructor: Diane S. Hopkins

Dates April 28-29, 2020

Full description and registration >

Communication for Standout Patient and Staff Experiences and Industry Reputation

A Medline Patient Experience Leadership Certificate Program

Instructor: Joe Leggio

Dates May 5-7, 2020

Full description and registration >

Creating Masterpiece Moments™

A Medline Patient Experience Leadership Certificate Program

Instructor: Diane S. Hopkins

Dates: June 23-25, 2020

Full description and registration >

Supply Chain Leadership: How to Stay at the Forefront

Dates: August 25-26, 2020 | Nov 10-11, 2020

Full description and registration >

Power Up Your Staff Engagement to Drive Passion, Loyalty & Financial Success

Instructor: Kristin Baird, MHA, BSN, RN

Dates: September 22-24, 2020

Full description and registration >

Communication for Standout Patient and Staff Experiences and Industry Reputation

A Medline Patient Experience Leadership Certificate Program

Instructor: Joe Leggio

Dates: October 13-15, 2020

Full description and registration >

Testimonials from past participants

See what participants have said about the program and instructors.

Download testimonials

Institute faculty members

Our programs are developed and led by industry experts who are widely recognized as leaders in their field, authors, innovators and skilled educators.

Kristin Baird,
MHA, BSN, RN

President and CEO of Baird Group patient experience consultants, author, and speaker

Read full bio

Karen Curtiss, BCPA

Founder of CampaignZERO, Co-Chair of the Falls Prevention Workgroup within the Patient Safety Movement Foundation, and author

Read full bio

Mary Foley, RN PhD

Director of the Center for Nursing Research and Innovation, School of Nursing, University of California San Francisco

Read full bio

Diane S. Hopkins

Healthcare strategy executive, author, and faculty member of the Medline Institute for Healthcare Excellence

Read full bio

Joseph Leggio

Associate Executive Director of Lennox Hill Hospital at Northwell Health

Read full bio

Lisa Petrilli

Sr. Director, Strategic Marketing and Head of the Medline Institute for Healthcare Excellence

Contact Info
Read full bio

Register Now