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Customer Item Numbers - Customer Item Numbers are user-driven item numbers that some of our customers choose to associate to Medline item numbers. This is not a necessary step for all customers, and in fact please be aware that you must have the correct permissions in order to maintain customer item numbers for your facility or group.
If you need permissions to add or maintain customer item numbers please contact your Medline account manager, or our website support desk at helpdesk@medline.com.
Once you have logged in, you have now arrived at the My Account landing page. From here, select "Customer Item Numbers"
View, edit, or maintain your item records.
2. Understand Your Choices
A: The Search For box - if you hover over the gray question mark box, you are reminded that options for search terms include SKU, Item Description, Customer Item Number, Manufacturer Number, and GTIN. When you perform the search, be sure to consider which below radial button corresponds with your intention, as described in steps B and C.
*NOTE: In this box, you may enter just a partial search term and be provided with all matches that contain that partial term.
B: Selecting this radial button will open your search up to any match within Medline.com, whether or not you have previously assigned a Customer Item Number to it.
C: Selecting this radial button will narrow your search to only those items for which you have already assigned a Customer Item Number.
D: If you have the correct permissions to maintain the Customer Item Numbers, you may add or change the entry in this field at any time, to update the Customer Item Number to SKUs individually.
3. Add or Change the Customer Item Number
This image demonstrates the display when you enter or change a Customer Item Number for a Medline SKU. After clicking elsewhere in the page or tabbing down, this will automatically save.
4. Upload or Download the Customer Item Number File
Up to this point, this tutorial has demonstrated how to manage Customer Item Numbers individually. To expedite the process when there are a large number of Medline SKUs to manage, or to download files for the item numbers you have already created, please use the Advanced Tool on the upper-right side of the page. This tool also has a "Learn More" feature that goes further in depth on these topics, as well as managing the Customer Item Number file en masse.
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