Resource Center


Supply access update

Supply availability

Across the country, demand continues to grow at 300% higher than traditional manufacturing and distribution volumes and has outstripped normal demand by 1000% for certain products. Allocations on many categories continue, though we have been able to raise allocations in some areas such as Respiratory and Hand Sanitizer. We continue to monitor inventory levels on an ongoing basis and do everything possible to get volumes to match COVID-level demand. While allocations remain on many categories, some of the key ones at the moment include:

Supplies on allocation include, but are not limited to, the following:
UPDATED June 10, 2020
  • Facemasks
  • PPE – Isolation gowns and coveralls
  • Surgical drapes and gowns
  • Standard and custom packs
  • Hand sanitizer
  • Exam gloves
  • Nasopharyngeal Swabs

Although factories in China and other parts of Asia have re-opened, many are operating with restrictions, and production and distribution continue to be slow. For example, we are seeing constriction in exam glove manufacturing due to a continued Movement Control Order to limit the spread of COVID-19 in Malaysia. At this time, factories overall supply chain there continues to be at about 50% of previous volumes.

Alleviating strain on the supply chain

  • Medline invested in airfreight shipments to expedite PPE availability (including facemasks) from Asia—reducing time from manufacturing-to-dock by 3-4 weeks.
  • More recently, our collaboration in Project Airbridge allows us to airfreight 24 more container planes of PPE for customers. Total facemask availability is anticipated to increase, with more than 70+ million masks shipped in the next six weeks.
  • Last week alone, more than 11 million masks arrived via air with more to come this week.
  • For isolation gowns, head/footwear and coveralls, we have successfully increased the production capacity at factories in Southeast Asia and anticipate that we will continue to ramp up output there.
  • For gloves, we continue to increase capacity and airfreight product to get it in the hands of the frontline users faster. We anticipate we’ll ship more than 1.4 billion gloves in April to US customers.
  • For Disinfectant Wipes, availability of materials (e.g. canisters and wipe fabric) continues to intermittently disrupt production. We continue to be challenged by the market-wide shortage of isopropyl alcohol, a key ingredient in several products. To mitigate disruption of your supply needs, we are offering substitutes based on availability. If the chemistry of the offered sub is not compatible with your equipment and surfaces, you may continue to order your original product, which will be fulfilled as inventory becomes available.

Account insight

Medline has been actively working to provide you visibility into products that are on allocation.

Log in to the online catalog to see your allocation for each impacted item. After you are logged in, you will see the following on an item-specific basis:

  1. Your allocation quantity
  2. What has already been ordered
  3. How much more is available until the next reset period (the 1stof the following month)


We hope this helps provide some insight into your current supply status and helps with planning.

*This will be updated as new information becomes available.


Enterprise response

Forward-looking relief efforts

10,000 employees working
Working round-the-clock, 10,000 employees in manufacturing, warehouses, and distribution continue to produce, distribute and delivery as much product as possible

Increasing hand sanitizer
Restructured manufacturing operations in Wisconsin and Connecticut, with teams modifying equipment and ventilation systems, so that we can produce additional volume of hand sanitizer, surpassing our goal of 150,000 bottles per week by more than 200 percent.

Airfreight shipments
Investing in airfreight shipments of more than 10 million face-masks to expedite availability from Asia—reducing time from manufacturing-to-dock by 3-4 weeks.

Virtual queuing technology
In addition to the Medline ReNewal program to decontaminate N95 respirators and other facemasks, this week we are beginning to also  decontaminate isolation gowns. Our current capacity is approximately 50,000 gowns per day.

Maximizing delivery capabilities
Delivering nationwide at full capacity, our 1,000+ MedTrans trucks are deployed daily and maximizing delivery capabilities.

A message from our CEO

Thank you to Medline customers and all healthcare providers for their extraordinary efforts during the COVID-19 pandemic

Economic and social challenges at the center of the crisis

Why Medline’s response at home and beyond matters

Industry action


Protecting our employees

Here’s an overview of some of the efforts in our U.S. facilities to support the fight against COVID-19 during these unprecedented times. Similar initiatives have occurred globally.

  • Only essential employees are working on-site. We have instituted temperature checks
    outside of manufacturing facilities before employees or deliveries may enter. We are also
    enforcing our policy for sending home sick employees.
  • All business travel has been halted.
  • All corporate fitness centers are closed, and cafeterias remain open only in buildings with manufacturing and distribution team members. In open cafeterias:
    • All self-service food stations are closed
    • A seating grid aligning with social distancing has been put in place
  • All break rooms, restrooms and mothers’ rooms are stocked with hand sanitizer.
  • Implemented a system for employees who are working in the office to be able to tag all surfaces they regularly contact – which are then cleaned by cleaning crews three times per day.
  • Our leadership team is regularly sending transparent updates to employees on company-wide guidelines and changes in the national landscape.
  • All sales employees are receiving weekly updates on customer-impacting supply chain events and allocations.
  • A Coronavirus Response intranet page provides employees with educational materials, FAQs, resources for physical and mental health and wellness, as well as links to regularly-updated health information from the CDC and WHO.
  • Office-based employees can order home office hardware free of charge to help make the transition to working from home as easy and productive as possible.
  • Implemented a virtual queuing technology for customer service calls that enables customer service personnel to work from home.

Management resources

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