Resource Center

Thank you healthcare workers
In the face of extraordinary pressure,
you give it everything you've got.
Your enduring bravery inspires us
to dig deeper every day.


Supply access update

Supply availability

Allocations on many categories continue, though some we have been able to raise allocations in some areas such as Procedural and Surgical Facemasks, Respiratory and Homecare Beds. We continue to monitor inventory levels on an ongoing basis and do everything possible to get volumes to match COVID-level demand. While allocations remain on many categories, some of the key ones at the moment include:

Supplies on allocation include, but are not limited to:
UPDATED May 25, 2020
  • All alcohol-based products
  • Disinfectant Wipes
  • Facemasks
  • Isolation Gowns, Scrubs, Coveralls, Bouffants and Foot Covers
  • Nasopharyngeal Swabs
  • Pulse Oximetry
  • Surgical Drapes and Gowns
  • Thermometers
  • Ventilation products

Alleviating strain on the supply chain

  • For PPE, the production ramp-up continues to grow slowly each week.
  • For facemasks, we have increased allocations to 50 percent and will continue to raise those as we make up ground in supply.
  • For gloves, we continue to increase capacity and have increased the production at the factories in Southeast Asia.
  • For Disinfectant Wipes, manufacturing is domestic, and running at max capacity. Availability of materials (e.g. isopropyl alcohol, canisters, and wipe fabric) has and continues to intermittently disrupt production. To mitigate disruption of your supply needs, we are offering substitutes based on availability.

Laboratory Spotlight
We have started to ship the Clarity serology test on a first come, first served basis. Your local Labs Specialists can walk you through any technical questions you might have about the product and assist with placing orders. Overall, our nasopharyngeal swab inventory position has improved, and we’ve raised allocation to 90%, although select swabs/UTM from BD still remain at very low allocation levels. As of this week, we also have removed specimen containers and centrifuge tubes from allocation.

Account insight

Medline has been actively working to provide you visibility into products that are on allocation.

Log in to the online catalog to see your allocation for each impacted item. After you are logged in, you will see the following on an item-specific basis:

  1. Your allocation quantity
  2. What has already been ordered
  3. How much more is available until the next reset period (the 1stof the following month)


We hope this helps provide some insight into your current supply status and helps with planning.

*This will be updated as new information becomes available.


Enterprise response

Forward-looking relief efforts

10,000 employees working
Working round-the-clock, 10,000 employees in manufacturing, warehouses, and distribution continue to produce, distribute and deliver as much product as possible

Doubling production of
reusable PPE
Investing in airfreight shipments of more than 10 million facemasks to expedite availability from Asia—reducing time from manufacturing-to-dock by 3-4 weeks.

Increasing hand sanitizer
Restructured manufacturing operations in Wisconsin and Connecticut, with teams modifying equipment and ventilation systems, so that we can produce additional volume of hand sanitizer, surpassing our goal of 150,000 bottles per week by more than 200 percent.

Airfreight shipments
Investing in airfreight shipments of more than 10 million facemasks to expedite availability from Asia—reducing time from manufacturing-to-dock by 3-4 weeks.

Virtual queuing technology
Implemented a virtual queuing technology so our customer service specialists can serve you while working remotely to provide uninterrupted customer support.

Maximizing delivery capabilities
Delivering nationwide at full capacity, our 1,000+ MedTrans trucks are deployed daily and maximizing delivery capabilities.

A message from our CEO

Thank you to Medline customers and all healthcare providers for their extraordinary efforts during the COVID-19 pandemic

Economic and social challenges at the center of the crisis

Why Medline’s response at home and beyond matters

Industry action


Protecting our employees

We’re working harder than ever to ensure our 26,000+ employees around the world are safe and productive. Here’s an overview of how we are supporting the fight against COVID-19 during these unprecedented times:

  • Only essential employees are working on-site. We have instituted temperature checks
    outside of manufacturing facilities before employees or deliveries may enter. We are also
    enforcing our policy for sending home sick employees.
  • All on-site customer visits, internal sales meetings and group training have been cancelled.
  • All business travel has been halted.
  • All corporate fitness centers are closed, and cafeterias remain open only in buildings with manufacturing and distribution team members. In open cafeterias:
    • All self-service food stations are closed
    • A seating grid aligning with social distancing has been put in place
  • All break rooms, restrooms and mothers’ rooms are stocked with hand sanitizer.
  • Implemented a system for employees who are working in the office to be able to tag all surfaces they regularly contact – which are then cleaned by cleaning crews three times per day.
  • Established a broadly communicated policy for paying full salary to all employees who are unable to work because they:
    • Tested positive for COVID-19
    • Are awaiting COVID-19 test results
    • Are quarantined based on exposure to COVID-19
  • Implemented a temporary hourly pay increase for team members in our 50+ distribution centers across the country to recognize their dedication to our customers.
  • Free online fitness classes and personal training for all employees with our corporate fitness director.
  • All employees whose jobs cannot be done from home have been granted 5 additional days of paid time off, to be used as needed to manage circumstances.
  • All employees working in offices, distribution centers, manufacturing facilities and delivery trucks are provided with masks.
  • Our leadership team is regularly sending transparent updates to all employees on company-wide guidelines and changes in the national landscape.
  • All sales employees are receiving weekly updates on customer-impacting supply chain events and allocations.
  • A Coronavirus Response intranet page provides employees with educational materials, FAQs, resources for physical and mental health and wellness, as well as links to regularly-updated health information from the CDC and WHO.
  • Office-based employees can order home office hardware free of charge to help make the transition to working from home as easy and productive as possible.
  • Implemented a virtual queuing technology for customer service calls that enables customer service personnel to work from home.

Management resources

Practical solutions