2020 Social Responsibility Report

2020 Social Responsibility Report

We make healthcare run better. This mission holds true not only for our healthcare partners but for the world we live in. From the way we do business to the pressing issues we tackle, we're committed to making a lasting positive social and environmental impact, here in the US and around the world.

Corporate social responsibility (CSR) is in the fabric of who we are, and we use our agility and scale to make change happen—creating solutions that strengthen communities, preserve the environment and improve people's access to care.

The work highlighted in our 2020 Social Responsibility Report describes how we're making our communities—and our planet—healthier, stronger and more sustainable.

2020 CSR Report (PDF)

Continue scrolling to read our interactive report.

Making a lasting impact

We work together with our healthcare partners, employees and communities to identify the places—and the causes—where we can make the biggest impact.

Global health
Through our Global Health Initiative, we leverage employee skills and expertise to create solutions that empower clinicians and help people in low-resource settings receive the healthcare they deserve.

Explore global health
Community impact
We help strengthen our communities by partnering with nonprofit organziations addressing social determinants of health to achieve health equity.

Explore community impact
Sustainability
Our sustainability solutions help protect the environment—from our eco-friendly products and programs to our renewable energy investments, we’re working to make healthcare more sustainable.

Explore sustainability
Inclusion & diversity
We believe tapping into the richness of our employees' diversity allows us to find innovative solutions for our customers, who themselves represent a diverse group both in the US and around the world.

Explore inclusion & diversity
Employee health
The foundation of our success is our people. Their tireless dedication and hard work is what enables us to make healthcare run better for patients and families all over the world.

Explore employee health
Ethics & compliance
We’re committed to high ethical and business standards and expect all our employees to behave honestly and with integrity in every part of our business. That’s why we developed an extensive ethics and compliance program and Code of Conduct.

Explore ethics & compliance

A message from our leaders

“While many elements of our lives were put on hold due to the pandemic, positively contributing to social determinants of health in low-resource communities locally and around the world remained as important as ever. Throughout this 2020 Social Responsibility Report, you’ll see examples of ways Medline worked to positively impact those communities and help make a lasting impact for the future.”

—Jim Abrams, Chief Operating Officer; Charlie Mills, Chief Executive Officer; Andy Mills, President

Read their full message

Supporting UN sustainable development goals

Our vision for building a better world is closely tied to the Sustainable Development Goals (SDGs) adopted by the United Nations in 2015. The SDGs are 17 global initiatives for achieving a sustainable future for all by the year 2030. The work we do to create positive social change aligns with many of these goals, including those to protect the health and well-being of all people, promote sustainable economic growth and ensure access to affordable, clean energy.


Click the arrows to explore how Medline supports UN SDGs.
Ethics & Compliance Global Health Community Impact Sustainability Inclusion & Diversity Employee Health & Well-being
1 No Poverty
End poverty in all its forms everywhere
2 Zero Hunger
End hunger, achieve food security and improved nutrition and promote sustainable agriculture
3 Good Health & Well-being
Ensure healthy lives and promote well-being for all at all ages
4 Quality Education
Ensure inclusive and equitable quality education and promote lifelong learning opportunities for all
5 Gender Equality
Achieve gender equality and empower all women and girls
6 Clean Water & Sanitation
Ensure availability and sustainable management of water and sanitation for all
7 Affordable & Clean Energy
Ensure access to affordable, reliable, sustainable and modern energy for all
8 Decent Work & Economic Growth
Promote sustained, inclusive and sustainable economic growth, full and productive employment and decent work for all
9 Industry, Innovation & Infrastructure
Build resilient infrastructure, promote inclusive and sustainable industrialization and foster innovation
10 Reduced Inequalities
Reduce inequality within and among countries
11 Sustainable Cities & Communities
Make cities and human settlements inclusive, safe, resilient and sustainable
12 Responsible Consumption & Production
Ensure sustainable consumption and production patterns
13 Climate Action
Take urgent action to combat climate change and its impacts
14 Life Below Water
Conserve and sustainably use the oceans, seas and marine resources for sustainable development
15 Life On Land
Protect, restore and promote sustainable use of terrestrial ecosystems, sustainably manage forests, combat desertification, and halt and reverse land degradation and halt biodiversity loss
16 Peace, Justice, & Strong Institutions
Promote peaceful and inclusive societies for sustainable development, provide access to justice for all and build effective, accountable and inclusive institutions at all levels
17 Partnership for the Goals
Strengthen the means of implementation and revitalize the global partnership for sustainable development

Explore more of our 2020 impact